Privacy Policy
Last updated: 15 October 2026
1. Scope of Application
This policy explains what we collect about you, why, where it is kept, who we share it with, and what rights you have. It covers the Website, the booking and checkout pages, the customer portal and the app our coaches and desk staff use.
2. Entity Responsible for Data Processing
For customers in Vietnam, the party that collects and is responsible for your data is Elevate Performance Joint Stock Company, business registration no. 0108542311, 149A Le Duan, Cua Nam Ward, Hanoi.
Our studios in Indonesia are run by a separate Indonesian company, which is responsible for the data of its own customers.
3. Information Collected by TGA
- Contact and booking details: name, email, phone number, the coach and time you chose.
- Golf background: handicap, playing level, training goals.
- Health information: injury and pain history, assessment results, the notes your coach writes after a session, and the programme built from them.
- Order information: what you bought, credits remaining, payment history, the last four digits of your card and a transaction reference.
- Account information: your sign-in email and authentication details.
4. Health Information
Injury history, assessment results and coaching notes are sensitive. We collect them when you give them to us, use them only to assess you and to build and adjust your programme, and restrict access to the coaches and staff who serve you.
We do not use health information for advertising and we do not share it with third parties for commercial purposes.
5. Purposes of Use
- To process orders, payments and invoices.
- To book you in, assign a coach and keep your credits straight.
- To assess you and build and track your programme.
- To send operational email: booking confirmations, receipts, reminders and account messages.
- To send offers and event news, only where you have opted in.
- To support you and handle complaints.
6. Legal Basis and Consent
We collect and process your data on the basis of the consent you give when you book, create an account or sign the health waiver, and in order to perform our service contract with you.
You can withdraw consent to marketing at any time. That does not stop operational emails about sessions and orders you have already placed.
7. Third-Party Data Recipients
We do not sell your information. We share the minimum necessary with these service providers:
- Supabase – hosts the customer database and assessment records.
- AppotaPay Joint Stock Company – processes online payments; receives the amount, the order reference, your name, email, phone number and the payment details you enter, and handles them under AppotaPay’s own privacy policy.
- Our courier – receives your name, address and phone number to deliver your order.
- Our email service providers – send booking confirmations, reminders and marketing email; they receive your name and email address.
These providers may use the data only to provide their service to us. Beyond that, we disclose data only on the written request of a competent authority.
8. Data Retention and Cross-Border Data Transfer
Customer records are stored on Supabase infrastructure in Singapore. Online payments are processed by AppotaPay, a payment intermediary licensed in Vietnam. Some of our other providers may store or process data outside Vietnam.
We take reasonable steps to keep your data protected to an equivalent standard wherever it is stored or processed.
9. Retention Period
We keep your record while you are a customer and for 3 months after you stop training, then delete or anonymise it.
Order, payment and invoice records are kept for as long as accounting and tax law requires.
10. Customer Rights
You may ask us to: give you a copy of what we hold; correct anything wrong or incomplete; delete your record; limit or stop certain processing; and stop sending you marketing.
Email team@thegolfathletex.com or call +84 961 545 699. We handle requests within 7 working days, free of charge.
You can see your bookings, purchase history, programme and assessment results yourself in your account.
You also have the other rights given to you by Vietnamese personal data protection law.
11. Data Security
We use reasonable technical and organisational measures, including role-based access, restricting records to the studio a customer belongs to, and access control enforced at the database layer.
No method of transmission or storage is completely secure. If an incident affects customer data, we will notify affected customers and the authorities as required.
12. Cookies
The Website sets a small number of cookies that make it work: a sign-in cookie that keeps your session; a short-lived cookie that carries order details to the confirmation page; and, for staff, a cookie that remembers which studio's desk was last open.
You can manage cookies in your browser; blocking some of them may affect sign-in and booking.
13. Customers Under 18 Years of Age
For our junior programme, a parent or guardian books, provides the child's details and signs the waiver. We hold the same categories of information as for any customer and nothing more.
A parent or guardian may ask to see, correct or delete that information at any time.
14. Policy Changes
We may amend this Policy to reflect changes to our service or to the law. The updated version is published on the Website with its update date and takes effect when published. Where a change widens the scope of processing beyond what you agreed to, we will tell you and ask for your consent again before applying it.
15. Consent to Processing Sensitive Personal Data
Injury history, health conditions and assessment results are sensitive personal data. We collect and process them only after you have been told clearly what they are for and have agreed, in writing or by confirming on our system when you sign the health waiver.
Your consent is recorded and stored with your customer record, including when you gave it and what it covers. You may withdraw consent at any time; we then stop processing that sensitive data and continue to serve you only to the extent the service does not require it.
For customers under 18, a parent or legal guardian gives that consent.
16. Mechanism for Receiving and Resolving Personal Data Complaints
If you believe your personal data has been used for a purpose, or beyond the scope, that we did not tell you about, write to team@thegolfathletex.com or call +84 961 545 699 with your name, contact details and what happened.
How we handle it:
- We confirm receipt within 24 working hours.
- We investigate and give you our answer within 7 working days.
- If your complaint is justified, we stop the processing concerned immediately, put it right, and tell you what we have done.
If personal data is exposed, lost or accessed without authorisation, we notify the affected customers and the competent authority within the period the law requires.
17. Contact Information
- Hotline: +84 961 545 699
- Email: team@thegolfathletex.com
Where the Vietnamese version and a translation differ, the Vietnamese version prevails.