Payment Policy
Last updated: 15 October 2026
1. Scope of Application
This policy applies to every purchase of products and services from The Golf Athlete Hanoi, whether made on the Website or at the studio, and forms part of our Terms and Conditions of Sale.
2. Payment Methods
Pay at the studio: applies to single sessions and performance screens. You book on the Website and pay at the front desk after the session.
Pay online: applies to packs, memberships, online coaching packages and gear. Payment is made on the Website, and the order is confirmed and the pack activated once payment succeeds. Packs bought in person at the studio may also be paid at the front desk by the methods in section 3.
Courses, group classes and workshops: paid in advance to hold your place, by whichever method suits you — online on the Website, bank transfer, or cash at the front desk when you register in person. Your place is held only once we have received payment, and payment must reach us before the course, class or workshop starts.
Your confirmation email states which applies to your order.
3. In-Studio Payment Methods
At the front desk we accept:
- Bank transfer by QR code
- Domestic and international cards on our bank's POS terminal
- Cash
Once you have paid, the desk marks the order paid in our system and you receive a receipt by email.
4. Online Payment Methods
On the Website we accept:
- Bank transfer by QR code
- Vietnamese ATM cards enabled for online payment
- Visa, Mastercard and JCB
- ShopeePay, ZaloPay and VNPT Money e-wallets.
The methods available are those shown on the payment page at the time you pay.
5. Online Payment Processors
Online payments on the Website are processed by AppotaPay Joint Stock Company (enterprise registration and tax code: 0107150713; address: Building 15+17, Lane 81 Lang Ha, O Cho Dua Ward, Hanoi), licensed by the State Bank of Vietnam as a payment intermediary under licence no. 74/GP-NHNN. Funds are settled to the account of Elevate Performance Joint Stock Company at Techcombank.
We do not operate, own or control the payment provider's systems. Your use of a card or e-wallet is governed by your agreement with your issuer and by the payment provider's own policies.
6. Uniform Pricing Across Payment Methods
We do not add a surcharge for card payments and we do not price one payment method differently from another.
The amount you pay is the listed price plus VAT, plus delivery where it applies; all of these are shown at checkout before you confirm. If you ever see a payment fee added on top, please tell us.
7. Timing of Payment
- Single sessions and performance screens: paid at the desk after the session.
- Packs and memberships: paid online on the Website, or at the desk, before your first session; the pack activates once payment succeeds.
- Online coaching packages: paid in full before the programme starts.
- Courses, group classes and workshops: paid in full before they start, by any of the methods in section 2; your place is held once payment is received.
- Online gear orders: paid before the order is confirmed.
8. Pricing and Taxes
Prices shown on the Website are before VAT. VAT is added at checkout at the rate in force on the date of payment and shown as a separate line, together with the total you will pay, before you confirm. If the VAT rate changes, the new rate applies to orders paid from the date the change takes effect; orders already paid are not affected. The only other amount that can be added is delivery on a gear order, which is also shown before you confirm.
All transactions are settled in Vietnamese Dong. Your electronic VAT invoice shows the net amount and the tax separately, as the law requires.
You are responsible for any fee your card issuer or wallet provider charges on your transaction, for example a foreign exchange fee on a card issued outside Vietnam.
9. Payment Information Security
Online card details are entered on the payment provider's own systems, protected by 3D Secure and handled to the PCI DSS standard. Our Website never sees or stores your card number or CVV.
Card payments at the studio run through our bank's POS terminal; we do not record card numbers.
We receive and keep only the transaction result, the amount, the last four digits of the card and a transaction reference, which we use for reconciliation and refunds.
10. Transaction Confirmation and Troubleshooting
Once payment succeeds you receive an email with your order number, and the credits or order appear in your account. Online payments are processed through AppotaPay, so your bank or e-wallet statement may show AppotaPay as well as our name.
If your account has been debited and no confirmation arrives within 30 minutes, call +84 961 545 699 so we can trace it with the payment provider — please do not pay again. You may raise a query about any online payment within 60 days of the transaction date; we handle it together with AppotaPay.
11. Invoicing
We issue electronic VAT invoices on request. Give us the company name, tax code and address when you order, or email team@thegolfathletex.com within 7 days of paying.
12. Contact Information
Any question about a payment:
- Hotline: +84 961 545 699
- Email: team@thegolfathletex.com
Where the Vietnamese version and a translation differ, the Vietnamese version prevails.